Responsible Gaming at
7000com — Play Safe, Play Smart

All players registering a new account on 7000com must confirm that they are 18 years of age or older at the time of registration. This self-declaration is a binding commitment under our Terms & Conditions. 7000com reserves the right — and in many cases is obligated — to request documentary proof of age before processing any deposit, withdrawal, or bonus claim.

Our Know Your Customer (KYC) process requires players to submit a valid government-issued identity document — such as a National ID card, passport, or driving licence — that confirms their date of birth. Players who cannot demonstrate that they are 18 or older will have their account suspended immediately and any balance returned to the payment method from which it originated.

If 7000com discovers that an individual under the age of 18 has opened an account — whether by providing false information during registration or by using another person's identity — we will close that account immediately, void all bets placed, confiscate any winnings, and return only the net deposited principal to the registered payment source (bKash, Nagad, Rocket, or other supported method). We may also report the matter to the relevant authorities.

When you request a self-exclusion, 7000com will immediately close your account to all gaming activity. You will not be able to log in, place bets, deposit funds, or receive promotional communications for the duration of your chosen exclusion period. Self-exclusion options at 7000com are:

• 6 months — A medium-term break suitable for players who need a significant pause.
• 1 year — A full-year exclusion for players experiencing serious concerns about their gambling.
• 5 years — A long-term commitment for players who need an extended period away from the platform.
• Permanent — Irreversible closure of your 7000com account with no option to reopen. Recommended for players who have identified gambling as a serious ongoing problem.

Self-exclusion requests cannot be reversed or shortened once they have been activated. A 6-month self-exclusion cannot be cancelled after 3 months, for example. This is intentional — the firmness of the commitment is part of its effectiveness. Once the exclusion period expires (for non-permanent exclusions), you must actively contact our support team to request reinstatement, which includes a mandatory 24-hour reflection period before access is restored.

To request self-exclusion, you can:

• Log in and navigate to "My Account" → "Responsible Gaming" → "Self-Exclusion" and select your preferred period.
• Email [email protected] with the subject line "Self-Exclusion Request", stating your registered email address and chosen exclusion period.
• Contact our live chat support team directly — they will process the exclusion immediately and send you a written confirmation.

Self-exclusion requests submitted by email or live chat are processed within two (2) hours during normal operating hours. If your request is submitted outside of peak hours, our system will apply it automatically overnight. You will receive a written confirmation of your self-exclusion including the exact start date, end date (or "Permanent" status), and details of how to request reinstatement when the period ends.

We strongly encourage all players who choose self-exclusion to also take steps to block gambling-related websites more broadly — for example, by using internet filtering tools or speaking to a professional counselling service. Self-exclusion at 7000com addresses access to our specific platform; broader blocking tools can help address access to gambling more generally.

Parents, guardians, and adult household members in Bangladesh who share mobile phones, tablets, or computers with children should ensure that their 7000com account credentials are never stored in a browser or mobile app in a way that allows automatic login. Always log out of your 7000com account when your session ends, particularly on shared devices.

We also strongly recommend using parental control and internet filtering software to block access to gambling websites on devices used by children. Several free and low-cost tools are available that can restrict access to gambling content across all browsers and apps on a device.

If you discover that a minor has accessed your 7000com account, contact our support team immediately at [email protected]. We will review the account activity, reverse any transactions made during that period where possible, and provide guidance on securing your account going forward.